Find Answers Before You Reach Out
Most questions we receive fall into a handful of categories: getting into your account, moving money in or out, and understanding how the lobby works on mobile. We've put the clearest answers here so you can sort things out without waiting on a support reply. For deposits, the path is simple — open your bKash, Nagad, or Rocket app, send to the
account number shown in the cashier, confirm with your PIN, and the balance reflects on your account within moments. Withdrawals follow a short verification step to confirm the wallet matches your registered details. If you're in Dhaka or anywhere else in Bangladesh accessing the lobby on your phone, the same account works across mobile browser and any supported app build. Where something
isn't covered here, our live chat team picks up the thread.